價格：免費
更新日期：2019-02-27
檔案大小：44.8 MB
目前版本：1.8.0
版本需求：需要 iOS 9.0 或以上版本。與 iPhone、iPad 及 iPod touch 相容。
支援語言：土耳其文, 德語, 英語, 西班牙文
Comstice Mobile Agent App is an agent client app for Cisco Finesse and Cisco UCCE Contact Centers. It enables contact center agents to login as "Finesse Mobile Agent in call-by-call mode" and helps them to retrieve customer calls via mobile networks.
Comstice Mobile Agent app works with Cisco Unified Contact Center Enterprise, enables agent to change states and access customer CRM information with the built-in web browser. Once agent goes to "Ready" state, customer call is transferred to agent's mobile device via cellular networks. Agent can also see the contact center variables for the incoming call. Information such as queue name, customer account number, customer geo-location (latitude and longitude) can be sent via contact center call variables. Geo-location information helps agent to find the route to customer's location using the app, account number can be used to access customer's CRM information in the cloud.
Agent can tap on "Customers" option and access their backoffice web applications and update customer data without leaving the app.
Demo Mode in Mobile Agent App enables users to experience the app features without the server element using dummy data.
支援平台：iPhone, iPad